Professional Experience

Astreya 10/2023 to Present

Service Desk Specialist III, FT

2 Years

• ServiceNOW tickets and asset management
• Troublehsoot and fix hardware, software, and network issues
• Unlock accounts from Active Directory
• Software entitlement via SCCM and WorkspaceONE

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United Airlines 10/2023 to Present

Technology Services Advocate, FT

2 Years

• Support proprietary airline software — SHARES, Sceptre, OSD
• AV Setup and Support, Executive Support
• Reimaged hardware, track and inventory assets

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HCC 10/2012 to 05/2019

Project Specialist, PT

6 Years

• Learn to use pre-existing computer systems
• Develop and promote ideas for operational performance
• Work closely with Faculty, Staff and Students

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Voisin Realty Group 02/2013 to 02/2017

Webmaster

4 Years

• Rebrand old website and logo in six months
• Managed new brand identity
• Create listing brochures, flyers and business cards

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KWHA 04/2008 to 05/2013

Webmaster

5 Years

• Design new website to meet w3c standards
• Update website with fresh content
• Develop applications tailored to company's needs

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